If you are an Organization seeking for IT experts to help you to manage software products
If you are an Organization looking for an expert technical team to help you to adopt new software
If you are a Software Product company planning to outsource your L1 and L2 support
If you are a Product distributor searching for a partner to provide product support
Tecple is the right choice for you!!
Participate in pre-Sales Demo and activities
Gather queries / requirements / enhancements / bugs found in Customer place and provide inputs for releases
Release - UAT testing
Patch Management
Knowledge Management
Tracking of Support KPIs
Incident Management
Ticket Management
Customer Management
Product Installation
Product Maintenance
Product Enhancements
Product Training to Customers
Setup, Maintenance and Support of Load Runner, Apache JMeter, OptimizeIT, Visual Studio, SQL Server Management
Tecple exhibits a fine balance of Technical knowledge, speedy response, understanding of Customer environment and their priorities, aligning Support KPI with Sales commitment to Customer and thereby assures you a world class support experience. We strongly believe in Knowledge institutionalizing and Standardization to ensure consistency in Support quality. We work in alignment with multiple teams to perform the support service effectively and successfully.
An excellent support team ensures a smooth License/Contract renewal , improved Customer satisfaction and retains loyal Customer base. We have been providing such value-added service, ensuring repeated revenue for our Customer.
Tecple team can participate as Front end support for your product taking care of L1 and L2 support. In such model, dedicated team members will be provided for you and the Account Manager would be handling the day to day ticket handling, escalations, knowledge management and regular Status reporting.
You can engage a FP or T&M Business model for your project. Please click on the Send Message popup at the bottom of the page to connect to us immediately
When you engage Tecple as a Support partner, leave all your Customer worries to us.
We will be owning the Support service and ensure world class support service by providing Customer Management, Tickets Management , Incident Management, Knowledge Management. ITIL standard practices will be followed.
Clear SLA will be defined and maintained. Simple and effective Escalation Matrix defined and executed.
Business continuity and resource availability will be ensured . We provide value add service by doing Early Business Risk identification, Mitigation, Business Analysis based predictions and improvement suggestions and assure you stay up-to-date in the market.
We win our Customers with our prompt and regular responses, clear and consistent communication , quick resolutions, standard best practices, institutionalizing Knowledge , uniform service standards and with continuous process improvement practices
IPM+ product support
Vista product Support
VAULT product Support
IT Support for a Customer
Product adoption – Oracle Biztalk
You can engage a FP or T&M Business model for your project. Please click on the Send Message popup at the bottom of the page to connect to us immediately
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